The Apprentice Tech Support role at Adobe is a 12-month training program designed to develop the next generation of technical support professionals. As an Apprentice, you will work alongside experienced engineers, learn to navigate complex software environments, and develop the communication and problem-solving skills required to resolve product and technical queries related to Adobe Experience Cloud.
Adobe is a multinational software company that specializes in creating software for digital experiences. With a mission to empower creativity and innovation, Adobe is committed to hiring the best talent and creating exceptional employee experiences. As an equal employment opportunity employer, Adobe does not discriminate based on various characteristics protected by law.
Why required: HTML is a fundamental skill required for understanding web technologies and resolving technical issues related to Adobe Experience Cloud.
How recruiters evaluate: The recruiter will evaluate your understanding of HTML concepts, such as tags, attributes, and syntax.
Why required: CSS is essential for understanding web page layout, styling, and visual effects, which is crucial for resolving technical issues related to Adobe Experience Cloud.
How recruiters evaluate: The recruiter will evaluate your understanding of CSS concepts, such as selectors, properties, and values.
Why required: JavaScript is a critical skill for understanding web page behavior, interactions, and dynamic effects, which is vital for resolving technical issues related to Adobe Experience Cloud.
How recruiters evaluate: The recruiter will evaluate your understanding of JavaScript concepts, such as variables, data types, functions, and DOM manipulation.
Why required: XML is a markup language used for data exchange and storage, which is relevant for understanding Adobe Experience Cloud products.
How recruiters evaluate: The recruiter will evaluate your understanding of XML concepts, such as tags, attributes, and syntax.
Why required: Databases are essential for storing and managing data, which is critical for resolving technical issues related to Adobe Experience Cloud.
How recruiters evaluate: The recruiter will evaluate your understanding of database concepts, such as data modeling, normalization, and querying.
Why required: SQL queries are used to retrieve and manipulate data in databases, which is vital for resolving technical issues related to Adobe Experience Cloud.
How recruiters evaluate: The recruiter will evaluate your understanding of SQL concepts, such as SELECT, INSERT, UPDATE, and DELETE statements.
Why required: Java is a programming language used for developing large-scale applications, which is relevant for understanding Adobe Experience Cloud products.
How recruiters evaluate: The recruiter will evaluate your understanding of Java concepts, such as variables, data types, functions, and object-oriented programming.
Why required: Python is a programming language used for developing large-scale applications, which is relevant for understanding Adobe Experience Cloud products.
How recruiters evaluate: The recruiter will evaluate your understanding of Python concepts, such as variables, data types, functions, and object-oriented programming.
Why required: PHP is a programming language used for developing web applications, which is relevant for understanding Adobe Experience Cloud products.
How recruiters evaluate: The recruiter will evaluate your understanding of PHP concepts, such as variables, data types, functions, and object-oriented programming.
Why required: React is a JavaScript library used for building user interfaces, which is relevant for understanding Adobe Experience Cloud products.
How recruiters evaluate: The recruiter will evaluate your understanding of React concepts, such as components, props, and state.
Why required: Angular is a JavaScript framework used for building single-page applications, which is relevant for understanding Adobe Experience Cloud products.
How recruiters evaluate: The recruiter will evaluate your understanding of Angular concepts, such as components, services, and dependency injection.
Why required: RESTful APIs are used for building web services, which is relevant for understanding Adobe Experience Cloud products.
How recruiters evaluate: The recruiter will evaluate your understanding of RESTful API concepts, such as resources, HTTP methods, and status codes.
Why required: Web services are used for building web applications, which is relevant for understanding Adobe Experience Cloud products.
How recruiters evaluate: The recruiter will evaluate your understanding of web service concepts, such as SOAP, WSDL, and UDDI.
Why required: CMS is used for managing content, which is relevant for understanding Adobe Experience Cloud products.
How recruiters evaluate: The recruiter will evaluate your understanding of CMS concepts, such as content modeling, workflows, and user management.
Freshers with a B.Tech, MCA, M.Tech, or M.Sc degree in the 0-6 months experience range can apply for this role.
Experienced professionals with a strong technical background and experience in technical support can also apply for this role.
Graduates with a strong technical background and a passion for learning can apply for this role.
B.Tech graduates with a strong technical background and a passion for learning can apply for this role.
MCA graduates with a strong technical background and a passion for learning can apply for this role.
Diploma holders with a strong technical background and a passion for learning can apply for this role.
The salary range for this role in the industry is ₹35K - ₹55K per month.
The salary range for freshers in this role is ₹30K - ₹45K per month.
The salary range for experienced professionals in this role is ₹50K - ₹70K per month.
The salary growth for this role is expected to be around 10-15% per annum.
As a technical support engineer, you will be responsible for resolving technical issues related to Adobe Experience Cloud products.
As a senior technical support engineer, you will be responsible for leading a team of technical support engineers and resolving complex technical issues.
As a technical account manager, you will be responsible for managing technical relationships with customers and resolving technical issues.
This course covers the basics of web development and is a great starting point for beginners.
This course covers the basics of Java programming and is a great starting point for beginners.
This course covers the basics of cloud computing and is a great starting point for beginners.
To succeed in this role, you need to have a strong technical background and excellent communication skills. You should also be able to work well under pressure and have a passion for learning.
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Apprentice Tech Support
Location Noida, Uttar Pradesh, IndiaCategoryOtherJob IdR170281Posted Date 07/15/2026
Apprentice — Technical Support
Location: Noida | Duration: 12 Months
Work Model: In Office | Shift: US TZ (progressive onboarding)
About the Program
Adobe’s Apprenticeship Program is a structured twelve-month training program designed to develop the next generation of technical support professionals. Apprentices join the India Customer Engineering team, gain hands-on experience and training pertaining to customer support for Adobe Experience Cloud products, and build the skills needed to be considered, for opportunities at various companies.
The program runs in three phases:
• Months 1–2 (Foundation): Shadowing, guided case handling, product training, and onboarding to internal tools and processes
• Months 3–6 (Supported Practice): Independently handling Tier-1 cases under mentor supervision, contributing to team knowledge base articles, and attending structured upskilling sessions
• Months 7–12 (Assessed Practice): Case ownership with mentor check-ins
Role Description
As an Apprentice — Technical Support, you will be trained to empower Adobe customers by resolving product and technical queries related to Adobe Experience Cloud. You will work alongside experienced engineers, learn to navigate complex software environments, and develop the communication and problem-solving skills that define a great support professional.
What You Will Do
• Once onboarding and enablement is completed, handle inbound customer queries, with guidance from senior engineers and under the supervision of your mentor
• Troubleshoot and resolve base level technical and product issues, under the supervision of designated senior engineers, escalating more complex cases with clear documentation
• Learn to work within SLA frameworks — with the goal of meeting SLA targets independently
• Document issues accurately in the case management system following established guidelines
• Contribute to knowledge base articles as a learning deliverable, reviewed and published with mentor sign-off
• Participate in rotational shift coverage, with a gradual introduction to evening shifts after the initial onboarding period
What You Need to Succeed
Required:
• B.Tech / MCA / M.Tech / M.Sc graduate in the 0–6 months experience range
• Foundational knowledge of web technologies: HTML, CSS, JavaScript, XML
• Basic understanding of databases and SQL queries
• Good written and verbal communication in English
• Analytical mindset and willingness to learn in a fast-paced environment
• Comfortable working in a shift environment to cater to global customer needs
Adobe Apprenticeship Program
Good to have (training will be provided during the program):
• Exposure to any one of: Java, Python, PHP, or a modern front-end framework (React, Angular)
• Familiarity with RESTful APIs or web services concepts
• Experience with any CMS, CRM, or marketing automation tool
• Prior internship or project experience in technical / product support or software development
Shift & Work Model
Work from Adobe’s Noida office. Shifts are predominantly US PST time zone. Any changes in shift schedules are communicated at least one week in advance.
Evaluation
Apprentices are assessed at Month 6 (mid-program review) and Month 11 (final review). Evaluation covers:
• Case quality and resolution rate against apprentice-calibrated targets
• Technical skill development against the program learning roadmap
• Communication quality and customer handling
• Reliability, professionalism, and team contribution
Apprentices who meet the criteria at the final review may be considered, at Adobe's sole discretion, for opportunities at Adobe, including through any appropriate form of engagement after successful completion of the apprenticeship.
Selection Process for Apprenticeship
Our selection process is designed to assess technical aptitude, analytical thinking, and communication — the core skills you will use every day in this role.
Online Assessment — technical assessment to evaluate core skills
Group Discussion — with the Talent team, assessing collaborative thinking and communication
Technical Interview — conversation with the business team covering technical problem-solving and communication
Final Interview — in person at our Noida office where feasible
About Adobe
Changing the world through digital experiences is what Adobe is all about. We give everyone — from emerging artists to global brands — everything they need to design and deliver exceptional digital experiences. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where new ideas can come from everywhere.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
