The Associate Technical Support Engineer role is responsible for ensuring customers' success and satisfaction with Salesforce products and contributing to their long-term loyalty. This involves responding to customer-submitted support cases, troubleshooting product bugs, and collaborating with senior engineers to escalate and resolve complex cases.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The company is dedicated to attracting, retaining and cultivating talent through its Futureforce University Recruiting program. With offices all over the world, Salesforce offers job shadowing, mentorship programs, talent development courses, and much more.
Why required: To diagnose technical issues and troubleshoot product bugs
How recruiters evaluate: The recruiter will evaluate the candidate's ability to analyze complex problems and identify solutions
Why required: To resolve complex technical issues and contribute to internal knowledge bases
How recruiters evaluate: The recruiter will evaluate the candidate's ability to think critically and develop creative solutions
Why required: To effectively communicate technical challenges and propose solutions to customers
How recruiters evaluate: The recruiter will evaluate the candidate's ability to communicate complex technical information in a clear and concise manner
Why required: To understand and troubleshoot web development technologies such as HTML, CSS, and JavaScript
How recruiters evaluate: The recruiter will evaluate the candidate's knowledge of web development technologies and their ability to apply this knowledge to resolve technical issues
Why required: To understand and troubleshoot APIs and their integration with Salesforce products
How recruiters evaluate: The recruiter will evaluate the candidate's knowledge of APIs and their ability to apply this knowledge to resolve technical issues
Why required: To understand and troubleshoot databases and their integration with Salesforce products
How recruiters evaluate: The recruiter will evaluate the candidate's knowledge of databases and their ability to apply this knowledge to resolve technical issues
Why required: To understand and troubleshoot cloud technologies and their integration with Salesforce products
How recruiters evaluate: The recruiter will evaluate the candidate's knowledge of cloud technologies and their ability to apply this knowledge to resolve technical issues
Why required: To understand and troubleshoot networking fundamentals such as DNS, HTTP, and REST APIs
How recruiters evaluate: The recruiter will evaluate the candidate's knowledge of networking fundamentals and their ability to apply this knowledge to resolve technical issues
Why required: To understand and apply computer science concepts such as object-oriented design, data structures, and algorithm development
How recruiters evaluate: The recruiter will evaluate the candidate's knowledge of computer science fundamentals and their ability to apply this knowledge to resolve technical issues
Freshers with a degree in Computer Science, Information Technology, or related fields can apply for this role
Experienced professionals with 0-2 years of industry experience in supporting mission-critical software components can apply for this role
Graduates with a degree in Computer Science, Information Technology, or related fields can apply for this role
B.Tech graduates with a degree in Computer Science, Information Technology, or related fields can apply for this role
MCA graduates with a degree in Computer Science, Information Technology, or related fields can apply for this role
Diploma holders with a degree in Computer Science, Information Technology, or related fields can apply for this role
The average salary for a Technical Support Engineer in India is ₹6-12 LPA
Freshers can expect a salary range of ₹4-8 LPA
Experienced professionals can expect a salary range of ₹8-16 LPA
Salaries can vary based on location, experience, and company size
Provide technical support and troubleshooting for customers
Lead a team of technical support engineers and provide advanced technical support
Manage technical relationships with customers and provide strategic technical guidance
Develops skills in web development technologies such as HTML, CSS, and JavaScript
Develops skills in APIs and their integration with Salesforce products
Develops skills in databases and their integration with Salesforce products
To succeed in this role, focus on developing strong technical skills and knowledge of web development technologies, APIs, databases, and cloud technologies. Practice problem-solving skills and be prepared to provide examples of technical challenges and solutions.
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Associate Technical Support Engineer
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remote type
Office - Flexible
locations
India - Bangalore
time type
Full time
posted on
Posted Yesterday
time left to apply
End Date: July 14, 2026 (5 days left to apply)
job requisition id
JR350727
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Futureforce University Recruiting
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Title: Associate Technical Support Engineer
Team: Technical Support Engineering
About the Role
We are looking for an associate technical support engineer, with a proven record
of accomplishment in technical field to join our Support Success Organization.
You will be responsible for ensuring our customers’ success and satisfaction with
our products and contributing to their long-term loyalty.
Responsibilities include but not limited to:
Respond to customer-submitted support cases and help diagnose technical
issues
Troubleshoot product bugs, configuration problems, and integration
failures
Collaborate with senior engineers to escalate and resolve complex cases
Document solutions and contribute to internal knowledge bases and help
articles
Reproduce issues in test environments and write clear bug reports for
Engineering
Eligibility Criteria:
B.E., BTech, MCA degree or equivalent technical experience
0-2 years of industry experience in supporting mission critical software
components
Required Skills:
Ability to quickly learn new technologies
Strong analytical and problem-solving skills
Ability to thrive in a fast-paced environment
Excellent in effectively communicating technical challenges and proposing
solutions.
Skilled in navigating through ambiguous or undefined problems, coupled
with the ability to think abstractly
Desired Skills:
Experience with Salesforce (formerly Informatica) products like Power
center (PC), Enterprise Data Catalog (EDC), Data Quality (DQ) , Cloud Data
Integration (CDI), Cloud Application Integration (CAI), ILM suite like TDM,
Data Masking, Data Archive and Master Data Management (MDM)
Experience with programming languages such as Java, C++ or Python, Bash
etc.
Knowledge of web development technologies (HTML, CSS, JavaScript) and
frameworks
(React, Angular, or Vue.js) is a plus.
Basic understanding of APIs, databases, or cloud technologies
Understanding of networking fundamentals (DNS, HTTP, REST APIs)
Strong in Computer Science fundamentals, including object-oriented
design, data structures, algorithm development, problem-solving, and
Strong analytical skills
Excellent written and verbal communication skills
Customer-first mindset — you genuinely enjoy helping people
Modern Tooling Acumen (Good to Have):
Experience using and critically reviewing code and artifacts generated by
large
language model (LLM) coding assistants and agentic tools
Ability to effectively guide AI tools to achieve desired outcomes is a plus
Experience using Copilot, Cursor, Claude Code, Gemini, or other agent-
based
frameworks are plus
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
