As an Associate Technical Support Engineer, you will be responsible for ensuring customer success and satisfaction with Salesforce products, troubleshooting technical issues, and collaborating with senior engineers to resolve complex cases.
Salesforce is a global leader in customer relationship management (CRM) solutions, providing a suite of cloud-based applications for sales, marketing, and customer service. With a strong presence in India, Salesforce is committed to driving innovation and customer success in the region.
Why required: To provide timely and effective solutions to customer technical issues
How recruiters evaluate: Ability to quickly learn new technologies and troubleshoot complex problems
Why required: To diagnose and resolve technical issues efficiently
How recruiters evaluate: Strong analytical and problem-solving skills
Why required: To effectively communicate technical challenges and solutions to customers
How recruiters evaluate: Excellent written and verbal communication skills
Why required: To understand web development technologies and frameworks
How recruiters evaluate: Knowledge of web development technologies (HTML, CSS, JavaScript) and frameworks (React, Angular, or Vue.js)
Why required: To understand APIs and their role in integrating Salesforce products
How recruiters evaluate: Basic understanding of APIs and their usage
Why required: To understand database concepts and their application in Salesforce products
How recruiters evaluate: Basic understanding of databases and their usage
Why required: To understand cloud technologies and their application in Salesforce products
How recruiters evaluate: Basic understanding of cloud technologies and their usage
Why required: To understand networking fundamentals and their application in Salesforce products
How recruiters evaluate: Basic understanding of networking fundamentals (DNS, HTTP, REST APIs)
Why required: To understand computer science concepts and their application in Salesforce products
How recruiters evaluate: Strong in Computer Science fundamentals, including object-oriented design, data structures, algorithm development, problem-solving, and analytical skills
Why required: To understand object-oriented design principles and their application in Salesforce products
How recruiters evaluate: Strong understanding of object-oriented design principles
Why required: To understand data structures and their application in Salesforce products
How recruiters evaluate: Strong understanding of data structures
Why required: To understand algorithm development principles and their application in Salesforce products
How recruiters evaluate: Strong understanding of algorithm development principles
Freshers with a degree in Computer Science or related fields can apply
Experienced professionals with a background in technical support or customer success can apply
Graduates with a degree in Computer Science or related fields can apply
B.Tech graduates with a degree in Computer Science or related fields can apply
MCA graduates with a degree in Computer Science or related fields can apply
Diploma holders with a degree in Computer Science or related fields can apply
The average salary for a Technical Support Engineer in India is ₹6-10 lakhs per annum
Freshers can expect a salary range of ₹4-6 lakhs per annum
Experienced professionals can expect a salary range of ₹8-12 lakhs per annum
Salaries can vary based on location, experience, and company size
Provide technical support to customers and resolve technical issues
Lead a team of technical support engineers and provide technical guidance
Manage technical relationships with customers and provide technical guidance
To develop technical skills and expertise in Salesforce products
To develop technical support skills and knowledge
To succeed in this role, focus on developing strong technical skills, problem-solving abilities, and communication skills. Stay up-to-date with industry trends and technologies, and be willing to learn and adapt to new situations.
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Associate Technical Support Engineer
a couple of women smiling
Customer Success
India - Bangalore
Full time
Posted 07 July 2026
JR350727
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Description
Job Title: Associate Technical Support Engineer
Team: Technical Support Engineering
About the Role
We are looking for an associate technical support engineer, with a proven record
of accomplishment in technical field to join our Support Success Organization.
You will be responsible for ensuring our customers’ success and satisfaction with
our products and contributing to their long-term loyalty.
Responsibilities include but not limited to:
Respond to customer-submitted support cases and help diagnose technical
issues
Troubleshoot product bugs, configuration problems, and integration
failures
Collaborate with senior engineers to escalate and resolve complex cases
Document solutions and contribute to internal knowledge bases and help
articles
Reproduce issues in test environments and write clear bug reports for
Engineering
Eligibility Criteria:
B.E., BTech, MCA degree or equivalent technical experience
0-2 years of industry experience in supporting mission critical software
components
Required Skills:
Ability to quickly learn new technologies
Strong analytical and problem-solving skills
Ability to thrive in a fast-paced environment
Excellent in effectively communicating technical challenges and proposing
solutions.
Skilled in navigating through ambiguous or undefined problems, coupled
with the ability to think abstractly
Desired Skills:
Experience with Salesforce (formerly Informatica) products like Power
center (PC), Enterprise Data Catalog (EDC), Data Quality (DQ) , Cloud Data
Integration (CDI), Cloud Application Integration (CAI), ILM suite like TDM,
Data Masking, Data Archive and Master Data Management (MDM)
Experience with programming languages such as Java, C++ or Python, Bash
etc.
Knowledge of web development technologies (HTML, CSS, JavaScript) and
frameworks
(React, Angular, or Vue.js) is a plus.
Basic understanding of APIs, databases, or cloud technologies
Understanding of networking fundamentals (DNS, HTTP, REST APIs)
Strong in Computer Science fundamentals, including object-oriented
design, data structures, algorithm development, problem-solving, and
Strong analytical skills
Excellent written and verbal communication skills
Customer-first mindset — you genuinely enjoy helping people
Modern Tooling Acumen (Good to Have):
Experience using and critically reviewing code and artifacts generated by
large
language model (LLM) coding assistants and agentic tools
Ability to effectively guide AI tools to achieve desired outcomes is a plus
Experience using Copilot, Cursor, Claude Code, Gemini, or other agent-
based
frameworks are plus
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
