As a GCP Tech Support Agent, you will be the first point of contact for users experiencing technical issues with Google Cloud Platform and Google Workspace. Your primary responsibility will be to provide rapid, empathetic, and effective troubleshooting to ensure users stay productive and systems remain secure.
Virtusa is a leading IT services company that provides end-to-end solutions to its clients across various industries. With a strong presence in India, Virtusa is known for its innovative approach to IT services and its commitment to delivering high-quality solutions to its clients. As a GCP Tech Support Agent, you will be working with a team of experts who are passionate about cloud technology and dedicated to providing exceptional support to users.
Why required: GCP knowledge is required to understand the cloud infrastructure and troubleshoot issues related to Compute Engine, IAM, and VPC Networking.
How recruiters evaluate: The recruiter will evaluate your understanding of GCP concepts and your ability to apply them to real-world scenarios.
Why required: Jira/ServiceNow skills are required to manage incoming tickets, categorize them by severity, and identify the core technical problem.
How recruiters evaluate: The recruiter will evaluate your experience with ticketing systems and your ability to prioritize and manage multiple tickets simultaneously.
Why required: Cloud Storage knowledge is required to assist users with common GCP tasks like VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
How recruiters evaluate: The recruiter will evaluate your understanding of Cloud Storage concepts and your ability to apply them to real-world scenarios.
Why required: AI literacy is required to use GenAI (like Gemini) to interpret code snippets or error logs.
How recruiters evaluate: The recruiter will evaluate your understanding of AI concepts and your ability to apply them to real-world scenarios.
Freshers with a degree in CS/IT or equivalent technical certifications can apply for this role.
Experienced professionals with 0-2 years of experience in IT Support, Help Desk, or Cloud Operations can also apply.
Graduates with a degree in CS/IT or equivalent technical certifications are eligible to apply.
B.Tech graduates with a degree in CS/IT or equivalent technical certifications can apply.
MCA graduates with a degree in CS/IT or equivalent technical certifications can apply.
Diploma holders with relevant experience in IT Support, Help Desk, or Cloud Operations can also apply.
The average salary range for a GCP Tech Support Agent in India is ₹4-₹7 LPA.
Freshers can expect a salary range of ₹3-₹5 LPA.
Experienced professionals can expect a salary range of ₹5-₹10 LPA.
Salaries can vary based on location, experience, and company size. With experience and certifications, GCP Tech Support Agents can move to senior roles like Cloud Architect or Cloud Engineer, with salaries ranging from ₹15-₹25 LPA.
Provide technical support to users experiencing issues with GCP and Google Workspace.
Design, build, and maintain cloud infrastructure and applications.
Design and implement cloud architecture for organizations, ensuring scalability, security, and efficiency.
This course provides a comprehensive understanding of GCP and cloud computing.
This course provides a hands-on introduction to Jira and its features.
To succeed in this role, focus on developing your technical skills in GCP, Jira/ServiceNow, and Cloud Storage. Also, improve your soft skills like communication and customer service. With experience and certifications, you can move to senior roles like Cloud Architect or Cloud Engineer.
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GCP Agent
Location: Bangalore, Karnataka, India
Date Posted: 12/06/2026
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Job description
GCP Tech Support Agent
As a Cloud Support Agent, you are the first point of contact for users experiencing technical hurdles within Google Cloud Platform and Google Workspace. Your goal is to provide rapid, empathetic, and effective troubleshooting. You will use monitoring dashboards and AI assistants to identify, categorize, and resolve common infrastructure and collaboration issues, ensuring our users stay productive and our systems remain secure.Key Responsibilities Front-Line Troubleshooting
Issue Triage Monitor incoming tickets via Jira/ServiceNow, categorizing them by severity and identifying the core technical problem.
Platform Support Assist users with common GCP tasks like VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
Workspace Management Handle daily GWS tasks such as password resets, 2-step verification (2SV) recovery, and Shared Drive access issues.
Runbook Execution Follow standardized "Step-by-Step" guides to resolve known errors without needing to escalate
Health Checks Monitor Google Cloud Operations Suite (formerly Stackdriver) for red-line alerts on CPU usage, disk space, or service outages.
Log Analysis Use Cloud Logging and AI-summa
Category Requirement
Experience 0–2 years in IT Support, Help Desk, or Cloud Operations.
Education Bachelor’s in CS/IT or equivalent technical certifications.
GCP Knowledge Basic understanding of Compute Engine, IAM, and VPC Networking.
Certifications Google Cloud Digital Leader (Required) or Associate Cloud Engineer (Preferred).
AI Literacy Ability to use GenAI (like Gemini) to interpret code snippets or error logs.
Soft Skills Strong English communication and a "customer-first" mindset.
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