As a SW/App/Cloud Tech Support New Associate, you will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. You will work closely with the sales, offering and delivery teams to identify and build innovative solutions, and implement software solutions, automate processes, and manage IT systems that support operational activities.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Why required: To improve and streamline business operations by implementing software solutions, automating processes, and managing IT systems.
How recruiters evaluate: The recruiter will evaluate your ability to analyze data to optimize performance and ensure efficiency, and your experience in implementing automation solutions.
Why required: To automate processes and implement automation solutions using Automation Anywhere tools.
How recruiters evaluate: The recruiter will evaluate your experience in using Automation Anywhere tools and your ability to design and implement automation solutions.
Why required: To analyze data and optimize performance using AI tools and techniques.
How recruiters evaluate: The recruiter will evaluate your experience in using AI tools and techniques and your ability to analyze data to optimize performance.
Why required: To automate repetitive tasks and processes using RPA tools.
How recruiters evaluate: The recruiter will evaluate your experience in using RPA tools and your ability to design and implement RPA solutions.
Why required: To design and implement custom automation solutions using custom bots.
How recruiters evaluate: The recruiter will evaluate your experience in designing and implementing custom automation solutions using custom bots.
Why required: To manage and resolve incidents effectively using incident management tools and techniques.
How recruiters evaluate: The recruiter will evaluate your experience in using incident management tools and techniques and your ability to manage and resolve incidents effectively.
Freshers with a degree in any field and a passion for technology and operations can apply.
Experienced professionals with a background in technology and operations can also apply.
Graduates with a degree in any field and a passion for technology and operations can apply.
B.Tech graduates with a degree in computer science or related fields can apply.
MCA graduates with a degree in computer applications or related fields can apply.
Diploma holders with a degree in computer science or related fields can apply.
The salary range for this role in the industry is ₹3.5 - ₹6.5 LPA.
The salary range for freshers in this role is ₹3.5 - ₹5.5 LPA.
The salary range for experienced professionals in this role is ₹6.5 - ₹10 LPA.
The salary growth for this role is expected to be 10-15% per annum.
This is an entry-level role that involves working on technology and operations projects.
This role involves analyzing data and optimizing performance using technology and operations tools and techniques.
This role involves managing and leading technology and operations teams and projects.
To gain expertise in automation tools and techniques.
To gain expertise in AI and machine learning tools and techniques.
To gain expertise in cloud computing and management.
To succeed in this role, you need to have a strong foundation in technology and operations, and be able to analyze data and optimize performance using automation and AI tools and techniques.
The text below is preserved from the employer's listing for verification. CampusToCareer editorial content above is the primary guide for preparing your application.
SW/App/Cloud Tech Support New Associate
Software/Application/Cloud Tech Support New Associate | Full time | Experience: 0-2 years
Job No. AIOC-S01651776 | Hyderabad
Save this job
Share this job
Apply for this job
Job Description
Skill required: Tech for Operations - Automation in Application Maintenance
Designation: SW/App/Cloud Tech Support New Associate
Qualifications:Any Graduation,BE,BCom
Years of Experience:0-1 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.,Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions, automating processes, and managing IT systems that support operational activities. It also involves analyzing data to optimize performance and ensure efficiency. The goal is to enhance productivity and operational effectiveness through the effective use of technology. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationA methodology to drive automation implementation in AM projects including implementation of automation for reducing ticket-based effort and non-ticket based effort, designing, assembling and implementing an automation solution involving a combination of AI, RPA, custom bots for automated ticket resolution, assisted ticket resolution, ticket analytics, automated monitoring, preventive monitoring, predictive monitoring, self-healing and automated service management and reporting.
What are we looking for? Automation Anywhere•Ability to establish strong client relationship•Problem-solving skills•Strong analytical skills•Written and verbal communication•Incident Management
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines• Your expected interactions are within your own team and direct supervisor• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments• The decisions that you make would impact your own work• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work• Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation,BE,BCom
Locations
Hyderabad
Additional Information
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
