The Application Support Engineer role at Accenture involves providing dynamic service to identify and solve issues within multiple components of critical business systems. As a software detective, you will collaborate with team members to troubleshoot problems, ensure smooth system operation, and contribute to the overall efficiency of business operations.
Accenture is a global professional services company that provides a range of services including strategy, consulting, digital, technology, and operations. With a presence in over 200 cities across 120 countries, Accenture is one of the largest and most successful companies in the world. In India, Accenture has a significant presence with offices in several cities including Bengaluru, where this role is based.
Why required: Service Desk Management is required to manage and resolve incidents, problems, and service requests in a timely and efficient manner.
How recruiters evaluate: The recruiter will evaluate your experience and skills in managing service desks, including incident management, problem management, and service request management.
Why required: Service Desk Voice Support is required to provide excellent customer service and support to end-users via phone, email, or chat.
How recruiters evaluate: The recruiter will evaluate your experience and skills in providing voice support, including communication skills, problem-solving skills, and customer service skills.
Freshers with a degree in Computer Science, Information Technology, or related fields can apply for this role.
Experienced professionals with 0-2 years of experience in Service Desk Management can apply for this role.
Graduates with a degree in Computer Science, Information Technology, or related fields can apply for this role.
B.Tech graduates with a degree in Computer Science, Information Technology, or related fields can apply for this role.
MCA graduates with a degree in Computer Science, Information Technology, or related fields can apply for this role.
Diploma holders with a degree in Computer Science, Information Technology, or related fields can apply for this role.
The average salary for an Application Support Engineer in India is around 4-7 LPA.
Freshers can expect a salary range of 3-5 LPA.
Experienced professionals can expect a salary range of 5-10 LPA.
The salary growth for an Application Support Engineer in India is around 10-15% per annum.
With 2-5 years of experience, you can move to a senior role and lead a team of Application Support Engineers.
With 5-10 years of experience, you can move to a technical lead role and lead a team of technical professionals.
This course will help you develop skills in cloud computing and prepare you for a role in cloud support.
This course will help you develop skills in DevOps and prepare you for a role in technical support.
To succeed in this role, you need to have strong technical skills, problem-solving skills, and communication skills. You should also be able to work in a team and prioritize multiple tasks.
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Application Support Engineer
Application/Cloud Support Associate | Full time | Experience: 0-2 years
Job No. ATCI-5346521-S1947854 | Bengaluru | Required Skill: Service Desk Management
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Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, ensuring that systems operate smoothly, and contributing to the overall efficiency of business operations. You will engage in discussions to enhance your knowledge and support your colleagues in resolving complex issues, fostering a collaborative environment that prioritizes effective solutions.
Roles & Responsibilities:
Expected to build knowledge and support the team.
Participate in Problem Solving discussions.
Assist in the identification and resolution of software issues to ensure optimal performance.
Collaborate with cross-functional teams to enhance service delivery and user experience.
Professional & Technical Skills:
Must To Have Skills: Proficiency in Service Desk Management.
Good To Have Skills: Experience with Service Desk Voice Support.
Strong understanding of incident management processes and best practices.
Familiarity with ticketing systems and service management tools.
Ability to communicate effectively with technical and non-technical stakeholders.
Additional Information:
The candidate should have minimum 0-2 years of experience in Service Desk Management.
This position is based at our Bengaluru office.
A 15 years full time education is required.
