The Associate Support Engineer role at Blue Yonder is a critical position that requires providing excellent customer experience and solution support to clients. The successful candidate will be responsible for resolving customer cases, collaborating with internal teams, and building core competency with tools and technologies.
Blue Yonder is a leading digital transformation company that offers a range of cloud-based solutions and services to help businesses optimize their supply chain operations. With a strong presence in India, Blue Yonder is committed to providing innovative solutions that drive business growth and success. As a company, Blue Yonder values diversity, inclusion, and equal opportunities for all employees.
Why required: DBMS skills are required to write database queries and procedures for application support.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to write database queries and procedures.
Why required: SQL skills are required to write database queries and procedures for application support.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to write SQL queries and procedures.
Why required: Oracle skills are required to write database queries and procedures for application support.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to write Oracle queries and procedures.
Why required: Code debugging skills are required to troubleshoot and resolve customer issues.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to debug code and resolve issues.
Why required: Platform support engineering skills are required to troubleshoot and resolve customer issues related to API and Mulesoft integration.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to troubleshoot and resolve platform-related issues.
Why required: API skills are required to troubleshoot and resolve customer issues related to API integration.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to troubleshoot and resolve API-related issues.
Why required: Mulesoft integration skills are required to troubleshoot and resolve customer issues related to Mulesoft integration.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to troubleshoot and resolve Mulesoft-related issues.
Why required: Mobile application issues skills are required to troubleshoot and resolve customer issues related to mobile applications.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to troubleshoot and resolve mobile application-related issues.
Why required: AppDynamics skills are required to monitor and troubleshoot application performance.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to use AppDynamics to monitor and troubleshoot application performance.
Why required: Splunk skills are required to monitor and troubleshoot application performance.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to use Splunk to monitor and troubleshoot application performance.
Why required: Azure skills are required to deploy and manage applications on the Azure platform.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to deploy and manage applications on the Azure platform.
Why required: Kubernetes skills are required to deploy and manage containerized applications.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to deploy and manage containerized applications using Kubernetes.
Why required: Azure deployment models skills are required to deploy and manage applications on the Azure platform.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to deploy and manage applications on the Azure platform using different deployment models.
Why required: Azure automations skills are required to automate tasks and processes on the Azure platform.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to automate tasks and processes on the Azure platform using Azure automations.
Freshers with a degree in Computer Science or related fields can apply for this role.
Experienced professionals with a background in support engineering can also apply for this role.
Graduates with a degree in Computer Science or related fields can apply for this role.
B.Tech graduates with a degree in Computer Science or related fields can apply for this role.
MCA graduates with a degree in Computer Science or related fields can apply for this role.
Diploma holders with a degree in Computer Science or related fields can apply for this role.
The average salary range for a Support Engineer in India is ₹5-10 LPA.
The average salary range for a fresher Support Engineer in India is ₹3-6 LPA.
The average salary range for an experienced Support Engineer in India is ₹8-15 LPA.
The salary range may vary based on factors such as location, industry, experience, and company size.
The Support Engineer role is an entry-level position that requires providing technical support to customers.
The Senior Support Engineer role is a mid-level position that requires leading a team of Support Engineers and providing technical support to customers.
The Technical Lead role is a senior-level position that requires leading a team of engineers and providing technical guidance and support.
This course provides a comprehensive introduction to DBMS and SQL.
This course provides a detailed overview of platform support engineering.
This course provides a comprehensive introduction to API and Mulesoft integration.
To succeed in this role, you need to have strong technical skills, excellent communication skills, and the ability to work well under pressure.
The text below is preserved from the employer's listing for verification. CampusToCareer editorial content above is the primary guide for preparing your application.
IN-Associate Support Engineer
Category:Cloud & Support Services
Location:Coimbatore, Tamil Nādu, 641035
Job ID:262395
widget:Full time
Description
This position is required to:
provide excellent customer experience and solution support to Blue Yonder customers
passionately collaborates and engages within and beyond his/her team with empathy
build core competency with the tools and technologies, product and domain, solution architecture etc.
consitently demonstrates customer centricity and relentless attitude to innovate through team work
a) Seamless Application Support to Blue Yonder Customers
Resolves customer cases mostly with low/medium severity; occasionally high/critcal. Displays end-to-end ownership.
Resolves internal proactive monitoring cases generated by Blue Yonder internal tools
Attends case quality training and ensures adherence to SLA/SLO and quality practices
Obtains customer satisfaction by displaying ownership, engagement and pro-activeness
Work is frequently supervised by the leads or mentors. Constantly seeks guidance to improve the quality.
Expected to work in shifts and provide OOH support to facilitate 24x7 customer support
b) Communication and Collaboration
Communicates (verbal and written) effectively with the customers
Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners
Displays professionalism and empathy during internal and external conversations. Appreciates cultural differences.s.
c) Building Competency
i. Builds basic skills on the following and not limited to:
DBMS (ex: SQL, Oracle) ; ability to write database queries, procedures for application support.
Code debugging
Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
Troubleshooting Mobile application issues
ii. Builds basic skills on contemporary SaaS technical toolsets like AppDynamics, Splunk etc.
i. Attends product boot-camp and learns standard product features to resolve non-complex issues
ii. Acquires basic domain knowledge to understand the business processes of the customers
i. Builds basic understanding of different Cloud models - private, public, hybrid
ii. Builds basic understanding of solution architecture and application deployment framework
iii. Builds basic understanding of Azure concepts like:
Native SAAS or containerized applications, Kubernetes
Azure deployment models (ex: serverless / PAAS, scaleset, ASR)
Azure automations and CI CD pipeline - GitHub, Jenkins
iv. Actively engages in application health monitoring using M&D tools
v. Pro-actively identifies application availability issues and resolves them using defined resolution methods
i. Develops service mindset ~ constantly displays customer-centricity and ownership
ii. Seeks regular perfomance feedback and works on self-development
iii. Pro-actively identifies learning opportunities
d) Value Addition
i. creating quality articles with minimal guidance from leads or mentors
ii. leveraging existing articles to provide faster resolution to solution issues
i. identifies opportunities pro-actively and discusses with leads or mentors
ii. Collaborates with others to implement and operationalize
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
