Job Description
About the job
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
We're looking for an IC2 Full Stack Software Engineer to join our platform team. You'll work on building and maintaining critical microservices, developing modern user interfaces, and integrating with ServiceNow. You'll own features end-to-end, from backend API design to frontend implementation, while mentoring junior team members and contributing to architectural decisions.
🎯 What Success Looks Like in This Role
Design, develop, and maintain backend microservices in Java with focus on scalability, performance, and reliability
Build responsive, user-friendly interfaces using modern frontend frameworks (React, Angular, or similar)
Develop and optimize PostgreSQL database schemas and queries
Integrate platform services with ServiceNow using REST APIs and webhooks
Write clean, testable code with strong emphasis on unit and integration testing
Participate in code reviews, architecture discussions, and technical design documents
Troubleshoot production issues and optimize system performance
Mentor junior engineers and lead small feature initiatives
Collaborate with product, design, and other engineering teams on requirements and implementation
Contribute to documentation, runbooks, and knowledge sharing
📋 Requirements & Qualifications
Experience & Skills
Required 3-5 years of professional software development experience
Required Strong Java experience (Spring Framework, Spring Boot preferred) for backend development
Required Production experience with microservices architecture and distributed systems
Required Frontend development experience with modern JavaScript frameworks (React, Angular, Vue, or similar)
Required Database design and optimization with SQL (PostgreSQL experience preferred)
Required Strong understanding of REST APIs and HTTP protocols
Required Experience with version control (Git) and CI/CD pipelines
ServiceNow Integrations & Platform Knowledge
Preferred Experience integrating with ServiceNow platforms and APIs
Preferred Familiarity with ServiceNow data models and best practices
Preferred Understanding of enterprise integration patterns
Technical Competencies
System design and architecture principles
Testing methodologies (unit, integration, end-to-end)
Database optimization and query performance tuning
RESTful API design and implementation
Authentication and authorization mechanisms
Understanding of containerization (Docker) and orchestration (Kubernetes)
Monitoring, logging, and debugging production systems
Soft Skills
Clear communication and ability to document technical decisions
Collaborative mindset with ability to work in cross-functional teams
Problem-solving attitude with attention to detail
Initiative to learn new technologies and improve existing systems
Ability to mentor and support team members
Project ownership and accountability
Nice-to-Have Qualifications
Experience with cloud platforms (AWS, GCP, Azure)
Familiarity with message queues (RabbitMQ, Kafka)
GraphQL experience
Mobile development experience
Open source contributions
Experience with agile/scrum methodologies
Knowledge of security best practices (OWASP, encryption, etc.)
Experience with API gateway and rate limiting
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
