The Forward Deployed Engineer role at QuickReply is a unique blend of technical expertise and customer-facing communication skills. As a hybrid customer-facing technical role, this position requires the ability to understand business requirements, design WhatsApp automation solutions, build integrations with various platforms, and ensure smooth technical go-lives. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work closely with customers and internal teams.
QuickReply is a cutting-edge technology company that specializes in WhatsApp automation solutions for e-commerce businesses. With a strong focus on innovation and customer satisfaction, QuickReply is committed to providing seamless and efficient automation experiences for its clients. As a forward-thinking organization, QuickReply values collaboration, creativity, and technical expertise, making it an exciting place to work for talented professionals.
Why required: APIs and webhooks are essential for building integrations with various platforms, such as Shopify, CRMs, and ERPs.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to design and implement APIs and webhooks, as well as their understanding of REST APIs, JSON, HTTP methods, and authentication.
Why required: JavaScript or Python scripting is necessary for building small scripts, tools, and custom solutions, such as data transformation scripts and webhook middleware.
How recruiters evaluate: The recruiter will assess the candidate's proficiency in JavaScript or Python scripting, including their ability to write clean, efficient, and well-documented code.
Why required: Technical debugging and troubleshooting are critical skills for identifying and resolving issues with customer integrations and WhatsApp automation solutions.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to debug and troubleshoot technical issues, including their understanding of system design and workflow mapping.
Why required: System design and workflow mapping are essential for understanding customer workflows and designing end-to-end WhatsApp automation journeys.
How recruiters evaluate: The recruiter will assess the candidate's ability to design and map system workflows, including their understanding of lead capture, data storage, order processes, and event triggers for WhatsApp messages.
Why required: Customer-facing technical communication is necessary for working closely with customers to understand their business requirements and design WhatsApp automation solutions.
How recruiters evaluate: The recruiter will evaluate the candidate's ability to communicate technical information to non-technical stakeholders, including their ability to write clear and concise solution notes.
Freshers with a strong technical background and excellent communication skills can apply for this role.
Experienced professionals with a background in software engineering, implementation engineering, or solution engineering can also apply.
Graduates with a degree in Computer Science or a related field can apply.
B.Tech graduates with a specialization in Computer Science or a related field can apply.
MCA graduates with a specialization in Computer Science or a related field can apply.
Diploma holders with a specialization in Computer Science or a related field can also apply.
The average salary range for a Forward Deployed Engineer in the industry is ₹12-18 LPA.
Freshers can expect a salary range of ₹10-15 LPA.
Experienced professionals can expect a salary range of ₹15-25 LPA.
The salary range may vary based on experience, skills, and location.
Lead technical implementations and go-lives, and mentor junior engineers.
Oversee technical teams and projects, and contribute to the development of the company's technical strategy.
Design and implement comprehensive solutions for customers, and work closely with cross-functional teams.
To develop skills in API design and development
To learn system design principles and architecture
To improve customer-facing technical communication skills
To succeed in this role, focus on developing your technical skills, particularly in APIs, webhooks, and system design. Also, work on improving your customer-facing technical communication skills, and be prepared to adapt to a fast-paced and dynamic work environment.
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Forward Deployed Engineer
Gurgaon
full time
in office
0 - 2 years experience
A hybrid customer-facing technical role that combines solutioning, integrations, technical debugging, and workflow design. The engineer works directly with customers to understand business requirements, design WhatsApp automation solutions, build integrations with various platforms, and ensure smooth technical go-lives. This role requires both technical expertise and strong customer communication skills to bridge business needs with technical implementation.
Key Responsibilities
Understand customer workflows including lead capture, data storage, order processes, and event triggers for WhatsApp messages
Design end-to-end WhatsApp automation journeys such as abandoned cart recovery, order confirmation, COD confirmation, lead qualification bots, and support triage flows
Build integrations with platforms like Shopify, CRMs (HubSpot, Salesforce, LeadSquared, Zoho), ERPs, payment gateways, logistics platforms, and custom backends
Debug customer issues including webhook failures, incorrect data flows, template triggering problems, bot flow breaks, and API authentication failures
Build small scripts, tools, and custom solutions such as data transformation scripts, webhook middleware, API connectors, and utility scripts for testing
Own technical go-lives by preparing solution notes, coordinating with teams, testing flows, monitoring launches, and debugging issues quickly
Share product feedback on integration needs, product gaps, customer pain points, and feature requests to improve the platform
Skills & Requirements
Must Have Skills
APIs and webhooks (REST APIs, JSON, HTTP methods, authentication)
JavaScript or Python scripting
Technical debugging and troubleshooting
System design and workflow mapping
API testing tools (Postman)
Customer-facing technical communication
Good To Have Skills
E-commerce platforms (Shopify)
CRM tools (HubSpot, Salesforce, Zoho, LeadSquared)
WhatsApp Business API
Automation tools (Google Apps Script, Zapier, Make, Airtable)
SQL and databases
AI tools for coding and debugging
Additional Information
Industry Domains
Experience in e-commerce or WhatsApp marketing automation is preferred
Work Experience
Built and scaled systems or automation solutions is preferred
Led technical implementations or go-lives is preferred
Experience in e-commerce or WhatsApp marketing automation is preferred
Prior experience in software engineering, implementation engineering, or solution engineering is preferred
Experience working in a fast-paced, high-ownership startup environment is preferred
Project Details
The Forward Deployed Engineer will work on implementing QuickReply's WhatsApp automation platform for customers by designing automation workflows, building integrations with customer systems, and ensuring smooth technical go-lives. The role involves close collaboration with customers, CSMs, product, and engineering teams to convert business requirements into working technical solutions that help e-commerce businesses automate their customer engagement.
