Job Description
Quality Associate Role
The Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience.
This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.
Roles and Responsibilities: This includes, but is not limited to:
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Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
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Investigate images/videos and provide recommended actions in accordance with SOPs.
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Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.
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Identify patterns emerging from audits and contribute to process/program improvements.
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Provide timely responses to stakeholders on related tasks as per SOP and SLA.
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Systematically escalate problems to relevant owners/teams according to pre-determined processes.
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Maintain records of day-to-day work by updating trackers or workflow tools.
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Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
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Understand performance metrics and leverage them to drive business goals.
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Work in a collaborative environment and contribute to the growth of the respective team/program.
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Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
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Be flexible to work on multiple programs as per business requirements.
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**Shifts: Rotational (This is a 24x7 shift environment, and shifts are rotational based on business requirements).
**Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).
- ✓Work from Office Role - Bangalore / Hyderabad
Basic Qualifications
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Bachelor's degree
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Experience communicating with managers and associates at all levels
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Speak, write, and read fluently in English
Preferred Qualifications
💡 Editor's Career Guide for this Role
🎯 Why This Role Matters
This role offers critical early-career exposure to real-world technical processes, collaborative development environments, and structured problem solving at Amazon. It equips you with versatile skills applicable to a wide range of future engineering pathways.
⚡ Key Skills Needed
To stand out for this position, hiring managers for this Quality Associate Role role are looking for:
- ✓ Strong foundational knowledge in core engineering principles.
- ✓ Ability to adapt quickly to the fast-paced environment at Amazon.
- ✓ Proficiency in Microsoft Office products, SQL, English.
💡 Application Tips
- •Tailor your resume: Highlight specific projects or experiences that align directly with current initiatives at Amazon.
- •Prepare for behavioral rounds: Be ready to discuss times you have handled failure, tight deadlines, or team conflicts.
- •Leverage the AI Assistant: Use the AI Assistant button above to evaluate your resume against this specific Quality Associate Role description before applying.