1. Introduction & Transaction Scope
CampusToCareer provides free tools for students and freshers, including job boards, guides, trackers, and coding challenges. We never charge candidates for application processes.
We monetize the platform by charging corporate recruiters, hiring managers, and HR departments for listing visibility, featured postings, custom employer branding, and analytics tools. This policy explains our billing guidelines, payment gateway structures, and refund workflows.
2. Refund Eligibility for Recruiter Transactions
We want recruiter transactions on our platform to be secure. A refund request is reviewed by our billing operations team under the following conditions:
- Duplicate Payment Transactions: Technical issues during checkout that result in duplicate credit card or bank charges for a single post.
- Verification Rejections: If an employer’s account or listing is rejected during our manual vetting because they do not meet our quality standards (e.g., suspected MLM or recruiter fraud), any captured payment is refunded automatically.
- System Delivery Failure: Technical issues on our server that prevent a paid, featured listing from displaying on the platform for more than 48 consecutive hours.
3. Non-Refundable Scenarios
CampusToCareer does not issue refunds for recruiter listings that are successfully delivered. Non-refundable situations include:
- Candidate Volume or Quality: We provide listing visibility and tools, but we do not guarantee specific applicant counts or candidate qualifications.
- Hiring Plan Changes: We do not issue refunds if a recruiter decides to cancel a search, hire a candidate elsewhere, or close a position early.
- Incorrect Submissions: Refunds do not apply to errors in job details, spelling, salary estimates, or application links submitted by the recruiter.
- Compliance Violations: Listings that are flagged and removed after publication because they violate candidate safety rules or our Terms & Conditions are not eligible for a refund.
4. Payment Processing & Gateway Information
We utilize secure, industry-standard third-party payment gateways (such as Stripe or Razorpay) to process financial transactions:
- Data Security: We do not store recruiter credit card numbers or bank credentials on our local servers. All transactional details are processed securely by PCI-DSS compliant gateways.
- Processing Timelines: Once our team approves a refund, the request is sent to our payment partners. The refund typically appears in your bank account or credit card statement within 5 to 10 business days, depending on bank processing speeds.
5. Requesting a Refund & Filing Disputes
If your transaction meets our eligibility criteria, you can submit a request by following these steps:
- Send an email to our billing desk: campustocarrer@gmail.com.
- Include the email subject line: "Refund Request: [Your Company Name]".
- In your message, provide the order confirmation number, receipt reference, date of transaction, and the specific reason for the refund request.
Our billing team will check the transaction history and provide a resolution within 3 business days.
6. Chargeback Safeguards & Account Compliance
We encourage recruiters to contact our billing support team directly to resolve payment disputes: Filing chargebacks without contacting support can disrupt recruiter account verification. In cases of unauthorized or fraudulent platform charges, we cooperate with financial institutions to secure the transaction and restore billing integrity.
7. Contact Our Billing Desk
For queries regarding invoices, payment options, bank transfers, or refund statuses:
Email: campustocarrer@gmail.com
Include "Billing Operations" in your message header.