Recruiter billing is reviewed fairly, but refunds are not automatic for every payment.
Campus to Career currently uses paid posting for recruiter workflows. This page explains when a billing issue may qualify for review, what information helps us investigate faster, and how support handles duplicate or failed payment situations.
When a refund request may be considered
- Duplicate payment for the same posting attempt.
- Payment captured but role not published because of a confirmed platform-side failure.
- Technical errors where billing succeeded but the service was not delivered as intended.
When refunds may not apply
- If the role was successfully published and delivered on the platform.
- If an employer changes hiring plans after publication.
- If the issue is caused by incorrect listing information submitted by the recruiter.
How to request support
Email the payment date, recruiter email, company name, order reference, and a short description of the issue. This helps us verify billing records and respond with a clear next step.