Job Description
Hiring: Associate Support Engineer | Clinisys
Interested in building your technical career while contributing to healthcare technology? Clinisys is looking for candidates for the Associate Support Engineer role to help healthcare clients resolve software issues and support diagnostic workflows.
This opportunity is suitable for freshers and early-career professionals with technical aptitude, strong problem-solving abilities, and an interest in customer support. You will work with clients, investigate technical issues, document resolutions, and collaborate with internal teams to maintain high customer satisfaction.
📌 Job Details
Company: Clinisys
Role: Associate Support Engineer
Experience: 0–2 Years
Job Type: Not specified
Location: Not specified
Work Mode: Not specified
Eligibility: Freshers and candidates with relevant technical aptitude
💻 Key Responsibilities
Respond to incoming client requests through telephone and web portals.
Assess, prioritize, and manage new and existing technical issues.
Investigate, document, and resolve client software problems.
Communicate issue status and resolutions clearly to clients and internal stakeholders.
Collaborate with clients and internal teams to resolve technical issues.
Use established knowledge-base articles and proven solutions for troubleshooting.
Learn Clinisys applications, systems, and product updates.
Maintain high client satisfaction scores.
Use approved AI-assisted tools for troubleshooting, documentation, and customer communication.
Participate in required on-call and holiday rotations.
🛠️ Required Skills
Strong analytical and problem-solving abilities.
Excellent verbal and written communication.
Good time management and organizational skills.
Ability to explain technical concepts in simple, non-technical language.
Ability to handle complex customer issues professionally.
Technical aptitude and willingness to learn.
🎓 Eligibility Criteria
High School Diploma or GED.
0–2 years of experience in any of the following areas:
Healthcare Technology
Healthcare
Laboratory Sciences
Technology
Client Support
⭐ Preferred Qualifications
College coursework or certification in a related field.
Experience supporting customers in technical environments.
Knowledge or training in:
SQL and Database Administration
HL7 message interpretation and troubleshooting
Networking
Java and Microsoft Technologies
Enterprise operating systems
Word processing and spreadsheet applications
Good typing skills.
🌟 What You Can Gain
Practical experience in healthcare software support.
Exposure to enterprise applications and diagnostic informatics.
Opportunities to strengthen technical troubleshooting and communication skills.
Experience working with AI-assisted support tools.
