Apprentice

Job Description

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.

The Global Merchant & Network Services (GMNS) Risk Reporting & Analytics team focuses on driving risk-based decisioning and strengthening the control environment through data, reporting, and analytics.

As an Apprentice, you will support the team in developing reporting solutions, performing data analysis, and generating insights related to operational risk and compliance. This role will provide hands-on exposure to risk analytics, reporting automation, and stakeholder collaboration across global teams.

Learning Outcomes & Growth

Gain hands-on experience in risk reporting, analytics, and data-driven decision making

Develop skills in data analysis, reporting automation, and visualization tools

Learn about operational risk management and compliance frameworks

Build exposure to stakeholder management and cross-functional collaboration

Establish a strong foundation for roles in Risk Analytics, Business Analytics, or Reporting

Duration - 12 months

Responsibilities

Support the development and enhancement of MIS reporting and analytics solutions for GMNS risk and compliance metrics

Assist in data analysis to identify trends, patterns, and key risk indicators

Work with structured and unstructured data to support identification of potential risk areas and process gaps

Help prepare reports, dashboards, and presentations for leadership review

Support root cause analysis by gathering data and assisting in identifying key drivers of risk trends

Assist in tracking risk and compliance metrics to support risk-based decision making

Collaborate with cross-functional teams to support ongoing reporting and analytics initiatives

Contribute to automation and process improvement efforts for reporting workflows leveraging AI tools and advanced automation capabilities.

Support documentation of processes, methodologies, and reporting frameworks

Assist in ad-hoc analysis and projects aligned to improving the control environment

Qualifications

Required:

Bachelor’s degree in engineering (B. Tech / B.E.), BCA, B.Sc. Computer Science / Information technology.

Strong analytical and problem-solving skills

Basic understanding of data analysis and reporting concepts

Proficiency in Microsoft Excel and PowerPoint for data and reporting tasks

Excellent communication and collaboration skills

Eagerness to learn and ability to work in a fast-paced environment

Preferred:

Basic knowledge of SQL, Python, Power BI, or similar tools

Understanding of risk management, compliance, or financial services concepts

Exposure to data visualization or dashboarding tools

Ability to work with large datasets and attention to detail