SUPPORT ENGINEER

Job Description

Job Title: SUPPORT ENGINEER

Role Purpose: The purpose of this role is to design, develop and troubleshoot solutions/designs/models/simulations on various softwares as per client’s/project requirements.

Responsibilities:

1. Design and Develop solutions as per client’s specifications

• Work on different softwares like CAD, CAE to develop appropriate models as per the project plan/customer requirements

• Test the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc)

• Produce specifications and determine operational feasibility by integrating software components into a fully functional software system

• Create a prototype as per the engineering drawings & outline CAD model is prepared

• Perform failure effect mode analysis (FMEA) for any new requirements received from the client

• Provide optimized solutions to the client by running simulations in virtual environment

• Ensure software is updated with latest features to make it cost effective for the client

• Enhance applications/solutions by identifying opportunities for improvement, making recommendations and designing and implementing systems

• Follow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software

2. Provide customer support and problem solving from time to time

• Perform defect fixing raised by the client or software integration team while solving the tickets raised

• Develop software verification plans and quality assurance procedures for the customer

• Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency

• Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction

• Comply with project plans and industry standards

3. Ensure reporting & documentation for the client

• Ensure weekly, monthly status reports for the clients as per requirements

• Maintain documents and create a repository of all design changes, recommendations etc

• Maintain time-sheets for the clients

• Providing written knowledge transfer/history of the project

Deliverables:

1. Design and develop solutions

• Adherence to project plan/schedule, 100% error free on boarding & implementation, throughput %

2. Quality & CSAT

• On-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation

3. MIS & Reporting

• 100% on time MIS & report generation